Contact us
For any queries please call:
+44 (0)1624 645000
If you’ve fallen victim to fraud, contact us immediately. Outside of business hours please contact us and leave a message, a member of our team will be in touch when we reopen. Please be assured that no further payment requests can be processed outside of business hours.
Visa hotline
To report an unauthorised Visa card transaction, or to report your card as lost or stolen, please call our 24/7 helpline on +44 (0)1624 645111.
This number is available 24 hours a day, seven days a week from anywhere in the world.
You can also freeze your card as a precaution. Simply click ‘Card Management’, select your card, and tap ‘Freeze’.